Shipping policy
Shipping Policy
Last Updated: 2026-7-24
Store Name: lovairo
Support Email: support@lovairo.com
Order Processing Time
All orders will be processed within 1 to 3 business days after payment confirmation. Business days are Monday to Friday, excluding weekends and official holidays. Orders placed on weekends or holidays will be processed the next working day. Processing time may extend 2 to 4 days during large sales events due to high order volume. Customized goods require an extra 2 to 5 business days for production before shipment.
Shipping Coverage & Excluded Regions
We ship to the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, Japan. We do not deliver to Russia, Ukraine, Belarus, North Korea, Iran, Syria, and restricted regions.
Estimated Delivery Time
All delivery times are estimated and not guaranteed. Delays may occur due to customs inspection, bad weather, carrier backlog, remote transit and force majeure. Standard shipping to US takes 7 to 12 business days, EU and UK standard shipping takes 10 to 18 business days, Australia and Japan take 12 to 20 business days. Express shipping takes 5 to 8 business days with extra delivery fees.
Shipping Fees & Free Shipping Rule
Shipping costs are calculated and displayed at checkout without hidden fees. Standard economy shipping is a flat rate of $4.99. Free standard shipping applies to orders over $50, excluding remote surcharge areas. Remote towns and islands will be charged an extra $3 to $15 surcharge shown at checkout. Oversized, fragile, liquid and battery items may incur additional shipping fees. Express shipping is charged at $14.99.
Tracking Information
A shipment confirmation email with tracking number will be sent after dispatch. Tracking data may take 24 to 72 hours to update. If tracking stops updating for more than 7 days, contact our support team for logistics investigation.
Customs Duties, VAT and Import Taxes
All import VAT, customs duties, clearance fees and local taxes in destination countries are the sole responsibility of buyers. We will not cover customs charges, detention fees or return shipping caused by customs refusal. For EU orders under 150 euros, we use IOSS to collect VAT at checkout to avoid unexpected tax upon delivery.
Lost, Stolen or Damaged Packages
If packages are lost in transit, contact us within 30 days after dispatch for parcel tracing. Confirmed lost shipments can be reshipped or partially refunded at our discretion. If you receive damaged goods, provide clear photos of items and outer packaging within 48 hours after receipt for replacement or compensation. If tracking shows delivered to your address but you have not received the package, we cannot offer refund or reshipment, and you need to file a claim with the local courier independently.
Delivery Address Rules
Please double-check your shipping address before payment. We are not responsible for undeliverable packages caused by incorrect address information filled by customers. Packages returned due to invalid addresses require buyers to pay reshipping fees for redelivery.
Force Majeure
We shall not be liable for delivery delays or goods losses caused by uncontrollable factors including natural disasters, airline suspension, customs lockdown, epidemic restrictions, war and carrier strikes.
Support Contact
For all shipping inquiries, contact us via website contact form or send email to support@lovairo.com